O&M contract

Service

The Contract comprises the operation and maintenance of the complete system of the Copenhagen Metro, metro lines M1, M2, M3 and M4 (the “O&M contract”). The lines span over 44 stations (30 underground stations and 14 above ground stations) and approximately 40 kilometres doubletrack in the Copenhagen area. The metro system operates 24/7 with a varying headway throughout the day. Currently, the metro has approximately 2 million passengers per week on average. This figure is expected to increase in the coming years. The metro is a fully automated and driverless, GoA4 system, it consists of two separated systems; M1/M2 and M3/M4 each with own control and maintenance center and is operated without any operator staff (e.g. stewards) on the trains. The O&M contract comprises a mobilisation period of approximately 9-12 months after the signing of the O&M contract and prior to the start of the operation period. In the operation period the winning tenderer (the “O&M Provider”) will handle all operation and the majority of maintenance of the complete metro system. At the start of the operation period the assets that are owned by the contracting entity, Metroselskabet I/S (“Metroselskabet”), will be made the available to the O&M Provider. The assets include e.g.: • Tunnels and structures, including stations, transfer areas / tunnels, shafts, bridges and embankments • Railway infrastructure, including power supply, traction power, permanent way, ATC system, platform screen doors, automatic platform gates, passenger security and information systems, SCADA, access control systems and intrusion detection systems, radio communication systems and transmission systems, passenger-counting system, and the equipment related to the Rejsekort (travel card) system and ticketing system • Electrical and mechanical installations and equipment in tunnels, structures, stations, transfer areas / tunnels, shafts and CMC, including ventilation • Passenger vehicles and service vehicles • Escalators • Control and Maintenance Center, including outdoor areas • Documentation, manuals and procedures • IT systems and programmes forming part of the metro system • Certain management systems • Movables • Consumables (a smaller amount is expected to be available at commencement of the O&M contract) • Spare parts (a smaller amount is expected to be available at commencement of the O&M contract). Additionally, as further described in the tender material, spare parts to certain systems will be available via a contract which Metroselskabet has entered into separately. The O&M Provider is expected to be entrusted with the full responsibility for the daily operation and the majority of the maintenance of assets forming part of the metro system, including provision of spare parts and consumables. The O&M Provider’s services, tasks, etc. under the O&M contract are, on an overall level, expected to include, but not be limited to: - Traffic operations, including operation of traffic systems and staffing. - Passenger services, e.g. traffic information and customer service. - Maintenance of assets, including preventive maintenance, corrective maintenance, provision of spare parts, obsolescence management, cleaning, maintenance optimisation, etc. - Information technology services, including cyber security. - Ticketing and passenger counting. - Communication based on communication plans and strategies. - Organisation and management services, e.g. human ressource management, management of additional services, management of third-party works, technology management, data management, quality management, configuration management, railway safety management, operational railway access management, security and resilience management, occupational health and safety management (OHS), environmental management energy and carbon management and risk management. - Reporting, planning, documentation, etc., including e.g. delivery of various reports at certain intervals, provision of other informatio

Lots (1)

All lots with a service description from the notice.

• O&M contract Renewal: 3
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  See section 2.1 - Description.

Procedure history

1. Call for tenders Jul 1, 2025 Notice ↗
2. Call for tenders Jul 18, 2025 Notice ↗

More tenders by Metroselskabet I/S

The tender history of this authority — prior information notices, calls and awards.